Overview

Currently, I'm working on Google's UX Design certificate course. The brief I chose is to design an app and responsive website that allows patients to check-in to their family doctor’s office and answer initial health screening questions. Below is my initial work on the empathize, define, and ideate stages of the design process for MyHealthCheck app, which includes personas, user journeys and stories, and a competitive analysis. This page will continue to update.

This app is specifically for a fictional eye doctor's office located in New York City. Their patients are diverse and range in age, health backgrounds, race, and language.

I began my user research by noting my assumptions. My assumptions about the check-in process include that people don’t want to be at the doctor’s for longer than they would like to be. I also feel like in a digital-focused world, people would like to view their information online without needing to contact the office, where they may not be able to reply immediately.

‍

The Problem

Filling intake forms at the doctor’s office lengthens the time necessary to be in person and delays when they will be seen by the doctor. There is also no way to know the patient’s visit history unless they ask the receptionist.

‍

The Goal

Create a streamlined check-in process that includes filling out intake forms before the appointment to eliminate extra steps in person and show when and why the patient has visited the office in the past.

‍

Pain Points

1. Appointment processes take too much time
   Spending more time than patients would like to at the doctor’s office.
2. Personal information lacks accessibility
   In order to currently access documents and health information, patients need to call into the office to gather what they need.
3. Lack of reminder flexibility
   Patients cannot set different types of reminders except accept the office's reminder method of sending a text the week of their appointment.